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Robyn_Hatfield
Robyn_Hatfield
Level 2
July 24, 2019
Question

NURTURE: Contacts in stream 1 but no email sent

  • July 24, 2019
  • 1 reply
  • 2101 views

I have created a nurture program. I pulled in the contacts into stream 1. However, the first email has not been sent.

SUMMARY (shows 63 members pulled in)

STREAM 1 (has 2 emails)

CADENCE 

(set for yesterday and happens every 2 weeks on Tues, Wed, or Thurs)

TRANSITION RULES

What am I missing? 

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1 reply

Carrie_Chandle1
Carrie_Chandle1
Level 5
July 30, 2019

Hey @Robyn Hatfield‌ - just double-checking, is the engagement program set to "on" in the settings, too?

https://docs.marketo.com/display/public/DOCS/Turn+an+Engagement+Program+On+and+Off

    Robyn_Hatfield
    Robyn_HatfieldAuthor
    Level 2
    July 30, 2019

    Yes, Carrie, you are correct. After going through every step again, I realized I had not turned on the nurture. I adjusted, changed, and altered about every area before I realized I was just being dumb!  I forgot to come back and update.

    Thank you for answering. I know someone else will have a burnt-out lightbulb moment.

    Robyn Hatfield
      Carrie_Chandle1
      Carrie_Chandle1
      Level 5
      July 30, 2019

      I've had many of those myself  Glad you got it working!

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