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A
Anonymous
February 14, 2014
Question

Not sure why this happens

  • February 14, 2014
  • 8 replies
  • 1974 views
So, I uploaded a list to our Lead Data base we want to use to send an email.  The original list had 612 contacts, when I uploaded the list, the list only contains 608 contacts.  When I use the list in a smart campaign, it says it will send to 609 leads with 67 leads blocked.  Im not understanding these numbers.  Can anyone help?
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8 replies

Edward_Masson
Edward_Masson
Level 10
February 14, 2014
was your list deduped before you uplaoded?
Marketo will dedup on list import.

The blocked is already known to marketo database and was tagged at some point to be unsubscribed, email invalid, marketing suspended etc.
A
Anonymous
February 14, 2014
The only strange part is the 608 and 609. What would explain that?
A
Anonymous
February 14, 2014
I agree completely with Edward. As far as the 608, 609 discrepancy, are you using any other filters or simply "Member of List"?
A
Anonymous
February 14, 2014
I see the extra contact now.  I am a little confused still on sending to 609 but 67 leads are blocked from mailings, that is more than the list I uploaded.
Edward_Masson
Edward_Masson
Level 10
February 14, 2014
If you can, share some screenshots maybe we will be able to put our collective heads together for you.
A
Anonymous
February 15, 2014
The 67 is within the 609 who qualified, not in addition to. So if you were to send the email, it would only be sent to 542 Leads. You can also click the 69 excluded to see the list. You can create a view that includes Unsubscribed, Marketing Suspended, and Email Invalid to see why those 67 are being excluded.

Similarly, if you were to add the filters for Unsubscribed, Marketing Suspended, and Email Invalid in your smart list for your campaign and set them all to false, your schedulle tab should say 542 qualify with 0 excluded.
    Edward_Masson
    Edward_Masson
    Level 10
    February 15, 2014
    @Erin
    Check out this article for more insight:
    https://community.marketo.com/MarketoArticle?id=kA050000000Kyu9CAC
    A
    Anonymous
    February 18, 2014
    @Jeff.  Thanks, that actually clarifies a lot for me.  Thanks for the help guys.  Really appreciate it.
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