Not receiving your community email notifications? We are working on it...

Forum|Forum|12 years ago
June 26, 2013
5 replies
1449 views

You may have noticed that you have not been receiving email alerts when someone comments on your posts. Unfortuantely, the Salesforce Summer 13 release caused a bug in our system and we had to turn the email notifications off until they find a solution.

Good news: We have logged this case with Salesforce support, and they are actively working on it. A temporary fix will be implemented next week that will enable us to turn the notifications back on, but it will cause a 10 - 15 minute delay between a post and the email trigger.

Bad news: This happened in the first place and you were inconvenienced. Our sincerest apologies.

Thank you for your patience during this time and I will keep you posted of any updates I have.

Best,
Liz

Marketo

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A

Anonymous

Thanks for the update Liz!

Kimi_Heskett1

Level 9

Thanks for the update!

A

Anonymous

I just now received my first Community email alert in several days :0) Unfortunately, it was about other problems being experienced with email delivery and University registration problems. I also registered for a webinar on the Marketo website over the weekend and it hung and eventually crashed my browser several times. Did somebody hack you guys?

A

Anonymous

Elliott, this issue should be fixed, and you should receive notifications with a slight delay. I know this post is a bit old, but I wanted to be sure you aren't experiencing issues stil.

Best
Liz

A

Anonymous

Thanks Liz, I am receiving emails regularly whenever anyone updates an Idea or Discussion to which I'm subscribed.

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