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Anonymous
November 16, 2016
Question

Not receiving Sample Test Emails Anymore

  • November 16, 2016
  • 3 replies
  • 1683 views

Hi,

Starting yesterday, I have not been receiving the sample test emails from the design studio. What would be the solution? Is there an email address I need to add to my address book? I use a gmail account.

thanks,

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3 replies

Jessica_Kao3
Jessica_Kao3
Level 7
November 19, 2016

Obvious one is to check the spam folder.  If you send to a different test email does that work?  For work email addresses I have seen this happen and need to have Marketo white listed by my IT dept. 

Sara_Greaves
Sara_Greaves
Level 4
November 21, 2016

Hi Karuna,

Something that happens to us occasionally is that the sample emails "get stuck". Sometimes we won't receive a sample email until we send a second one to our email address. I'm not sure why this is, but it has happened to everyone on my team. You could give that a shot too.

    Jim_Thao7
    Jim_Thao7
    Level 8
    November 21, 2016

    Since you do not own Gmail, you won't be able to do anything on your end to help resolve this.

    In order to know whether or not there is a send/delivery failure, send the email to yourself as a lead.  If the email bounces, you can check your lead's activity log to see what the bounce code is. 

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