Not receiving sample emails

Forum|Forum|9 years ago
April 12, 2017
2 replies
5654 views

Hi,

I'm having issues with the 'send sample email' option. There are two marketo emails that I just can't seem to get a sample email from. I've tried different email addresses and it still doesn't seem to work. Has anyone else ever had this issue? Any input would be appreciated.

Thank you,

Judy

Marketo

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SanfordWhiteman

Level 10

Can you get a non-sample email?

A

Anonymous

Hi Sanford - no I hadn't tried that yet as I was still in the testing phase. Thank you so much for reaching out though - I went by Darrell's advice below and changing the email addresses worked!

Darrell_Alfons2

Level 10

Judy,

In addition to Sanford's question - please check your from and reply to address in your email.

If any of those (especially if you are using tokens) are invalid, the sample email (or any email) will not deliver. If you run a test smart campaign with just your email address, smart list = email address IS youremail and flow step is send email, run now....if it soft bounces there is a good chance your from and reply to email addresses are invalid.

Darrell

A

Anonymous

Hi Darrell, thank you so much for your help. You might be right - the email addresses in the 'From' and 'Reply to' may have been invalid because when I replaced them with email addresses I knew were valid - it worked! Thank you again - lifesaver.

Darrell_Alfons2

Level 10

You're welcome! Make sure to mark the question as answered so other people know

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