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A
Anonymous
August 14, 2017
Question

Not receiving Sample emails

  • August 14, 2017
  • 4 replies
  • 5389 views

Hi All,

I am trying to review emails before they go out, test the content, images, and tokens, however, I have tried multiple emails to and from and I have yet to receive a sample email. I know someone has asked this question before and I have been trying other troubleshooting suggestions, checking the tokens in the from to my own email to my own email and nothing is working. Any other suggestions? I receive Marketo blog emails and emails from Marketo personnel. The last time I received an email was during core concepts a month ago.

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4 replies

Devraj_Grewal
Devraj_Grewal
Level 10
August 14, 2017

Ebony,

It is possible your internal server is blocking these emails. I would open a Support case for this as it looks like you've tried a couple other options. They can at least confirm what the issue is.

Josh_Hill13
Josh_Hill13
Level 10
August 14, 2017

One of the other reasons is that the email had tokens that must be resolved because there wasn't a Default in the  From headers. Marketo won't tell you there's an error, it will just not send it.

But you should also whitelist your Marketo IP or sending info at the IT level.

    A
    Anonymous
    August 14, 2017

    Hi Josh,

    So I just spoke with IT and Marketo has been whitelisted. It' s concerning because I can't even receive the email to my personal email, ie gmail.com account.

    Jim_Thao7
    Jim_Thao7
    Level 8
    August 14, 2017

    Send it to yourself as a lead (single flow or campaign).  If it bounces, you can grab the bounce code and troubleshoot further.  If it does not bounce and successfully sends, then the issue is something else, like what was mentioned by Josh and Devraj. 

    A
    Anonymous
    August 14, 2017

    Hi Jim,

    I've tried sending it to myself multiple ways and to multiple emails and I am still not receiving any sample emails.  It' s concerning because I can't even receive the email to my personal email, ie gmail.com account.

    Dan_Stevens_
    Dan_Stevens_
    Level 10
    August 14, 2017

    Do you have a subject line defined; and an unsubscribe link in your footer?

    Joke_Van_Essche
    Joke_Van_Essche
    Level 2
    August 17, 2017

    Do you select your e-mail address from the "choose previous address" list? If so, try typing it again in the box below it. I've had the same problem a while ago and for us, it looked like the references behind those previously used addresses were just lost. Typing the address again, solved our problem.

    cjdst273
    cjdst273
    Level 4
    August 18, 2017

    Hi Ebony, I have to send to my personal email for testing as well. Check to see if you have communication limits set, and make sure you have not reached that limit. You can check your activity log to see if that is the issue.

    Dan_Stevens_
    Dan_Stevens_
    Level 10
    August 18, 2017

    For all of our test email campaigns, we always deselect the comms limit checkbox so that this never comes into play (and allow leads to run through "every time"):

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