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Anonymous
October 5, 2016
Question

Not receiving any sample emails.

  • October 5, 2016
  • 3 replies
  • 1421 views

Hi,

I've been sending out email samples, and I haven't been able to receive any to the email that I've been sending out my emails to.

I would really appreciate any advice or feedback on how this issue may be solved.

Best.

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3 replies

Jessica_Kao3
Jessica_Kao3
Level 7
October 12, 2016

Sometimes, your test emails will be caught by your companies spam filter.  Work with IT to whitelist your range of marketo's ip address.  Also try sending a sample to your gmail address to see if that is the issue 

David_Gaible
David_Gaible
Level 5
October 12, 2016

Charlie Zhang​, I was in the exact situation as @Jessica Kao​ - company spam filters were catching them.

Mikes_Jones
Mikes_Jones
Level 7
October 12, 2016

Also noticed, if you're copying and pasting an email in the sample box, make sure there isn't a blank space in front or after the email, I've noticed it sometimes doesn't work if that's the case.

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