Not able to Import Email Program from one instance to another | Community
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Sagar_Vora1
Sagar_Vora1
Level 2
January 17, 2020
Question

Not able to Import Email Program from one instance to another

  • January 17, 2020
  • 1 reply
  • 1812 views

Hello,

We are moving from one instance to another. The email program doesn't complete, it stays in Queue. 

What can be the problem? Do we have to remove the smart list of campaign members? Or is it something else?

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1 reply

Grace_Brebner3
Grace_Brebner3
Level 10
January 19, 2020

Hey Sagar,

There could be a number of issues here (missing fields can be a common one) - but without visibility over any kind of error reporting it will be hard to pinpoint the exact issue. 

If you're not getting an error report I would recommend that you reach out to Marketo support for this one.

Sorry not to be more helpful!

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