Non-Marketo domain from email addresses | Community
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A
Anonymous
August 4, 2014
Question

Non-Marketo domain from email addresses

  • August 4, 2014
  • 3 replies
  • 1186 views
Was not quite sure what subject to give this question.

We have a specific team of sales reps that use a different email domain from our standard company domain which is connected to Marketo. They have requested that I update their email address in Salesforce to this new domain which means that will be their from/reply-to email address in Marketo as well.

Does anyone know if this will cause any issues with Marketo being able to send email?
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3 replies

Justin_Cooperm2
Justin_Cooperm2
Level 10
August 4, 2014
Are you asking about sending email through sales insight?


A
Anonymous
August 4, 2014
Not SI specifically but in general are there any issues with the lead owner's email domain being different than the domain connected to Marketo.
Justin_Cooperm2
Justin_Cooperm2
Level 10
August 4, 2014
If the email is being sent from Marketo, you can edit the "From" and "Reply-to" addresses from the email editor itself.

If the email is being sent through Sales Insight, the email will have the "From" and "Reply-to" address set to the value of the Salesforce User Email Address field by default. You can change this setting in the Admin > Sales Insight tab to be a different email address field that is present on the Salesforce user. It will work if your reps change their Salesforce User Email Address but there may be a brief period where a sync will need to occur before the change has propogated. After they change their email address, make sure to send a test to ensure the change was processed.
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