"No Show" Progression Steps

Question

I am setting up my first webinar. The webinar is with GoToMeeting. I am currently testing out my settings. For the people who register + attend the webinar, we will send them a followup email. If they register and do not attend, we are not sending them a followup email. Currently I have the following settings in place:

Smart List:
Member of Program: true / Program is: [nameofprogram] / Progression Status: Webinar > Registered

Flow:
Change Status in Progression: Program: [nameofprogram] / New Status: Webinar > Attended
Wait: 2 minutes
Send Email: Email: [nameofemail]

The issue here is that these settings are sending a followup email to ALL registrants, regardless if they attended or not. You'll notice that I've not included anything in my smart campaign about "No Shows," because I haven't the slightest clue how to represent these in this smart campaign.

Can someone please help?

Thanks in advance,

Andrea

Josh_Hill13 · Accepted Answer

You can also condense this if you want to branch No Show vs Attended:

Smart List: Progression Status Changes IS "No Show OR Attended"
Flow:
Send Email: IF No Show, Send Email No Show
IF Attended, Send Email Attended
Default: nothing.

Anonymous · Answer

GoTo will update the status in Marketo to attended or no show. It usually takes a little bit to update, what I do is send the follow up email the day after the webinar.

Here is how I have my attended program set up:
Smart List:
Member of Program: true / Program is: [nameofprogram] / Progression Status: Webinar > Attended
Flow:
Send Email: Email: [nameofemail]

I hope this helps.

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