No lead activity is recorded yet marketing suspended. | Community
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Madhavi_T
Madhavi_T
Level 2
June 29, 2018
Question

No lead activity is recorded yet marketing suspended.

  • June 29, 2018
  • 1 reply
  • 1993 views

Hi,

I don't see any activity recorded for a contact who is marketing suspended.

Neither the email address is hard bounced/ soft bounced/ do not market(true) or any change data flow step is recorded.

Please suggest a possibility to find why this contact is marketing suspended.

I have gone through many posts from the community but couldn't find any answer to this.

Thanks.

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
June 30, 2018

If the log does not show a CDV for Marketing Suspended, there are a few considerations:

  • Marketing Suspended is an optional field, the System does not affect it, so only a Person or Flow or Upload or API could cause it to become TRUE.
  • The action happened a long time ago and now that entry is gone.
  • Untrusted import updated it and did not cause a CDV log entry.
  • Does it matter? You can always remove the value.
    Madhavi_T
    Madhavi_TAuthor
    Level 2
    July 10, 2018

    Thanks Josh.

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