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Stephen_Moore
Stephen_Moore
Level 2
April 27, 2026
Solved

New Email Template: Sender Profile

  • April 27, 2026
  • 3 replies
  • 24 views

In the old email template you could use dynamic content in the sender profile based off a segment in the database.

example: If SDM segment is North America - West, sender is John Doe, etc.

Is this not an option with the new email builder?

Best answer by SanfordWhiteman

You can still do this using a simple Velocity {{my.token}} as the From and Reply-To, e.g.:

#if( $lead.Segmentation_BCP47Locale_1042.equals("en-US") )
stateside@example.com
#else
overseas@example.com
#end

This is using the real segment value, so you don’t have to redo it using conditional content.

3 replies

M
Madhavaraman
Level 1
April 27, 2026

No, the new Marketo email builder does not support dynamic sender profiles driven directly by segmentation the same way the old template approach did. But there are workarounds and the limitation is architectural, not just UI. Thank you

BlaneMcMichen-1
Adobe Employee
BlaneMcMichen-1Adobe Employee
Adobe Employee
April 27, 2026

The segmentation option is not there, but you can add “Conditional Content” were you define the criteria to decide which content to display.

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
April 28, 2026

You can still do this using a simple Velocity {{my.token}} as the From and Reply-To, e.g.:

#if( $lead.Segmentation_BCP47Locale_1042.equals("en-US") )
stateside@example.com
#else
overseas@example.com
#end

This is using the real segment value, so you don’t have to redo it using conditional content.

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