New Email Program Problems | Community
Skip to main content
December 20, 2013
Question

New Email Program Problems

  • December 20, 2013
  • 12 replies
  • 2380 views
I sent an email out earlier this week using the new email program. It was real slick using it. However, when I tried to look at leads who have clicked the link in that particular email the smart list doesn't generate any leads.  In the email performance report I see the number of leads who have opened and clinking the link. I woudl really like to see who those leads are. I've been able to create a smart lists to see which leads have clicked the link. What I've been doing is using the filter "clicked link in email" any email in the past so many days (number of days since I sent the email) then I have to look at each lead under activity log and see if they were even sent the email.  Ideally I would like to add the part so i can ask, show me everyone who clicked a link this particular email like it has worked with every other email i've sent outside of the new program. 

I opened a case and it coudn't be figured out and was told to create a duscussion for community members to like so the feature can be added. 


This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

12 replies

March 4, 2014
I've had nothing but issues with it. My smartlists will be larger than whats actually sent, even though I already remove those who will be blocked from send and other exclusions ... the reporting on the dashboard differs from what is shown when you create an email performance report ... I'm CONSTANTLY asked to refresh my browser only when working within the email program view... and as of yesterday, I scheduled a send that absolutely had to go out yesterday and according to the wonderful new email program feature I never set a time added the email and approved the program. All of which I know I did.


Pretty sure I'm done with the new email program tool and possibly Marketo all together. 
Jamye_Breidenba
Level 3
March 4, 2014
Has there been any response from Marketo Support regarding the issues with the new email program? I think the tool has the potential to be really great with the ease of testing emails in various ways. Testing is a key component of my job and the current process in Marketo to test is a time-consuming pain in my side.

If someone from the Marketo team could respond to this thread and provide an update on these issues, it would be much appreciated.

Thanks,
Jamye