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K
kenmckown
Level 4
March 17, 2025
Question

New Email Editor Not Sending Emails

  • March 17, 2025
  • 4 replies
  • 2805 views

We are currently testing the new email editor, and have run into multiple issues, but the latest is that I cannot seem to send tests at all. I have tried multiple created emails, different people to send to, none of them ever arrive. Not in spam, inbox, anywhere. Is anyone else experiencing this issue?

 

I seem to have consistent issues with the new editor, including when I did get tests, the emails did not look at all like what we created.

4 replies

S
smino-2
Level 1
March 17, 2025

I am having the same issue with test emails not being sent.

    Disha_Goyal6
    Community Advisor
    Disha_Goyal6Community Advisor
    Community Advisor
    March 18, 2025

    Hi @kenmckown, could you please some insights like what is the procedure you are following to send emails?

    K
    kenmckownAuthor
    Level 4
    March 18, 2025

    Yes, I am selecting an email from the Email section, going into it, selecting simulate content. Setting a test record for the simulation and sending it to myself. Then clicking Send Proof:

     

    Disha_Goyal6
    Community Advisor
    Disha_Goyal6Community Advisor
    Community Advisor
    March 19, 2025

    Hi @kenmckown, I have checked the same in my instance following the instructions that you shared and it is working fine for me.

     

    Did you select options here?

     

    Thanks,

    Disha

    PeeyushSachdeva
    PeeyushSachdeva
    Level 4
    July 17, 2025

    Hi @kenmckown,

     

    It looks like the issue might be related to the From Address you're using in the email.

    I ran a few test cases to troubleshoot:

    • Case 1: Used my valid email address as the sender — Email was received successfully.

    • Case 2: Used a non-standard address (047ed-2ac@xyz.com) — Email was not received.

    • Case 3: Switched back to my valid email — Email was received again.

    Based on this, I recommend using a valid and verified sender email (like your own) when testing, to ensure delivery.

    uditmathur
    Community Advisor
    uditmathurCommunity Advisor
    Community Advisor
    July 18, 2025

    Hi @kenmckown 

    As mentioned by @peeyushsachdeva the from address in the email should be set to a legitimate email id.

    By default in new email editor, from & reply to are set to a dummy @adobe.com id. 

    You can change this permanently from Admin>Email, so your subsequent mail will automatically take to default from email & you will not face similar issues again.

     

    Hope this Helps 😊 

    Dave_Roberts
    Dave_Roberts
    Level 10
    October 8, 2025

    @kenmckown were you ever able to get this issue resolved? I'm running into a similar issue and my setup looks a lot like yours - I've got two "people" added in the database using my work email and my personal email (gmail) and I've been trying to send a proof using the same method you show here and nothing is coming thru in either place for me.

    This new editor is so frustrating to work with and test against, appreciate any help anyone can provide here beyond "it works for me". 

     

    Here's a look at the settings I've got configured thru the process for context:

     

     

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