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Nicol_Maurer
Level 3
November 21, 2018
Solved

New branding domain, all links in emails defaulting to old domain

  • November 21, 2018
  • 1 reply
  • 5055 views

We recently added a new branding domain, in addition to our original domain--however we wish to keep these entities separate. In setting up an email send program, I have chosen the new branded domain for it to be sent from and inserted links to the new domain within the email itself. When I click the link from the preview screen it will navigate to the correct website. When I test the links from a test email, they all default to our original, incorrect homepage. Anyone dealt with this?

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Best answer by SanfordWhiteman

Sorry, this is probably why support doesn't understand me either!!!

our primary is solutions1.balboacapital.com

our secondary, the one I would prefer this to navigate to is: solutions1.bizcashadvances.com.

In all my emails, I use the full https url appended with various tracking. Are you saying I should be linking it to the cname in the email copy?


@Nicol Maurer please return to this thread to read updates/mark correct.

1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
November 21, 2018

You will have to provide actual URLs.

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Nicol_MaurerAuthor
Level 3
November 21, 2018

This url (with new branding domain) bizcashadvances.com/ is actually going here: balboacapital.com/, which is our primary domain's homepage.

SanfordWhiteman
SanfordWhiteman
Level 10
November 21, 2018

Branding domains are click tracking domains. You do not traditionally (though it's technically possible, if you don't use it for a website) use the hostname www for the branding domain.

Neither of the domains you've provided are Marketo branding domains. Branding domains are DNS aliases that always have a corresponding CNAME record pointing to mkto-NNNN.marketo.com.

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