My emails are soft bouncing | Community
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A
Anonymous
July 16, 2013
Solved

My emails are soft bouncing

  • July 16, 2013
  • 4 replies
  • 1559 views
Yesterday, email to myself started soft bouncing and they still are today. I am trying to test campaigns but the emails aren't getting to my inbox. However, when I send myself a test it's working fine. This has never happened to me before, any ideas?
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Best answer by
The tokens could be causing a problem if the token values return a blank value.  For example if the token is referring to a field in SFDC/CRM that is not populated and the token default value=blank, it could be a problem.

Make sure all the token default values are not blank and try it again.

Also, what soft bounce messages are you getting?

4 replies

A
Anonymous
July 16, 2013
What sort of bounce message are you seeing? Are you using tokens in your to/from/subject line?
A
Anonymous
July 16, 2013
I was trying to test my webinar setup so the message was just an auto reply "thanks for reg" type message. I am using tokens in the from and reply-to and subject lines. Is this messing it up?
I'm pretty sure this worked and was delivered to me last week.
A
Anonymous
Accepted solution
July 16, 2013
The tokens could be causing a problem if the token values return a blank value.  For example if the token is referring to a field in SFDC/CRM that is not populated and the token default value=blank, it could be a problem.

Make sure all the token default values are not blank and try it again.

Also, what soft bounce messages are you getting?

A
Anonymous
July 16, 2013
Thanks Andy. I totally forgot to fill in one of the values (uggg). This fixed it :)
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