Munchkin works for other machines, but not mine | Community
Skip to main content
A
Anonymous
August 8, 2014
Solved

Munchkin works for other machines, but not mine

  • August 8, 2014
  • 24 replies
  • 2850 views
This is a weird one.

When I visit my pages with my machine, Marketo does not record any page visits (anony or otherwise).  I've tried with 3 different browsers, but each has no effect.

Just now, I asked my coworker to try hitting some pages from his location, and they were all recorded nearly instantly.

This doesn't make any sense to me.  Why would Marketo/Munchkin be discriminating against my machine?

Other details:
  • The two machines are on different networks (I'm working remotely today)
  • Both machines are Macbooks
  • I do not see any JS errors in the console
  • Both machines are hitting the same website

I'm really stumped.  Anyone have a hint?
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by
Solution: In Web Page Report -> Setup, I had to set "Anonymous Visitors from ISPs" to "Shown".  My hits were being recorded the whole time, but I simply couldn't see them.

New (rhetorical) question:  Why would I want that hidden?  Why is it hidden by default?  Argh.

24 replies

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
August 8, 2014
Hey Grant,

Can you take a screenshot of your devtools network tab?
A
Anonymous
August 8, 2014
If you tell me what that is, I can take a screenshot of it.

(Unless it requires admin rights.  I am not an admin.)
A
Anonymous
August 8, 2014
Just looked at your reply again to see if I missed something, but no.  I don't know what you mean by "devtools".  What are you referring to?
A
Anonymous
August 8, 2014
Do you have some setting on your computer to turn off cookies? (Shot in the dark!)
A
Anonymous
August 8, 2014
Cookies are definitely working.  No question.
A
Anonymous
August 8, 2014
Maybe its the different networks. Do you have another computer at home that you can try? Are you on a VPN?

Also, where you checking the activity?
A
Anonymous
August 8, 2014
As Kirsten mentioned, are you running a browser extension like Ghostery or Adblock?
A
Anonymous
August 8, 2014
I'm not on a VPN.

I'm checking the activity with the Marketo web interface "Web Page Activity" viewer.  As I said, I can see my coworkers' activity, so I think I'm looking at the right place.

No, I am not using an ad-blocking or cookie-blocking browser extension.

I have tried this on Firefox, Safari, and Opera, none of which have an ad-blocker or cookie-blocker installed.
Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
August 8, 2014
Hi Grant,

When I referred to devtools, I mean the tools included in browsers for web developers.  You can access these by pressing F12 on windows or through the Tools menu on Mac.  This should bring up a docked window with several options including Network which allows you to monitor all of the http requests which occur on a page load.  We'd be looking for 'visitsWebPage' to [MunchkinId].mktoresp.com.  The request may be failing for some reason.
A
Anonymous
August 8, 2014
Hi Grant, 
I actually had this same issue last week. For me, it turned out that because I've been involved with testing for various different leads, my Munchkin was linked to a different lead than I had expected. Could this be possible in your case?
Show more replies
Terms & ConditionsAccessibility statement

Loading footer...