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haliddelkic
haliddelkic
Level 3
January 18, 2018
Question

Multiple Error Form Fills

  • January 18, 2018
  • 3 replies
  • 3895 views

A customer who has downloaded a whitepaper from via a form submission on one of our Marketo landing pages has received multiple trigger emails, and has continued to do so ever since that first form submission.

Looking at the activity log there are intermittent multiple form submissions (which are triggering the confirmation email send - not shown in image below, I've suspended customer's email address while investigating).

Seems that the form submission appears to be stuck in some kind of a loop.

Anyone experienced this behaviour before and any clue as to the possible cause?

Looks to be an isolated case. Landing page is same set-up as usual and haven't seen any other such incidents.

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3 replies

SanfordWhiteman
SanfordWhiteman
Level 10
January 18, 2018

And the URL, please....

haliddelkic
haliddelkicAuthor
Level 3
January 18, 2018

info.evaluategroup.com//WPJP2017-LP.html

SanfordWhiteman
SanfordWhiteman
Level 10
January 18, 2018

Don't see any JS that's causing a loop here. Have you tried replaying the form post w/the same field values and the same email address (and same browser version, importantly)?

ChristinaZuniga
ChristinaZuniga
Level 9
January 18, 2018

I am experiencing the same issue, but this is with an employee record. My coworker is a Marketo user and I trust her when she says she didn't fill out the form 3 times - I have an open ticket with support.

My URL is: discover.intouchhealth.com/intouch-health-new-consumer-solution-2018-01-30-registration.htm

SanfordWhiteman
SanfordWhiteman
Level 10
January 18, 2018

Do the form fills come in at exactly the same timestamp?

What's the User-Agent on those events?

ChristinaZuniga
ChristinaZuniga
Level 9
January 19, 2018

They come in at different times over a few hours. According to Support they come in from a two different IP addresses. It's very strange.

Ichitan_Ryu2
Ichitan_Ryu2
Level 2
March 27, 2018

PIease have a look at the activity log.If there are a lot of web page accesses which are visiting the same page.One of the possible reasons will be that this email was forwarded to the other coworkers,if other coworkers click the links in marketo emails,there activities will be tracked as the same user.

SanfordWhiteman
SanfordWhiteman
Level 10
March 27, 2018

The Visit Web Page would be tracked as the original recipient, true. But unless the form is PreFilled and not changed/reset (or Known Visitor HTML is used) that wouldn't make Filled Out Form activities appear under the same recipient. Those would be under new or merged leads.

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