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KARENBL
Level 5
January 13, 2017
Question

Multiple devices associated with an email address

  • January 13, 2017
  • 1 reply
  • 1370 views

If someone has 2 or 3 devices and is using all of them while looking at the web ( not the same time of course) are they all linked to the same email address?  And if so, will their activity from all these devices be included in that leads activity log?

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
January 13, 2017

You should move the question to Products  "Marketing Central" is supposed to be for topics across the discipline as opposed to Marketo-product-specific questions -- and yes, this is confusing.

The answer is yes, multiple devices -- and multiple browsers on each device, like Chrome, Firefox, and IE on a desktop -- can all be associated with the same person in Marketo, and all activities are consolidated under the same lead.

But the association must happen separately in each browsing context, that is, the person must click a Marketo email, fill out a form, or be programmatically associated in each context or else they'll remain anonymous in that context.  It's for this reason that you should never send out direct links to assets like PDFs, since you will never get the fullest number of associated cookies that way.

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