MSI - Engagement Score but no activity associated | Community
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Sonali_Jadeja3
Sonali_Jadeja3
Level 4
February 6, 2019
Solved

MSI - Engagement Score but no activity associated

  • February 6, 2019
  • 2 replies
  • 3135 views

Hi,

We are just rolling out MSI in our company and have noticed that sometimes we have stars & flames displayed on lead or a contact record in SFDC but there is no activity associated.

So no interesting moment, no web activity, no email activity, no score!

If nothing gets recorded here, how does the engagement gets scored?!

I'm thinking there is an implementation issue but any Insights will be helpful & appreciated.

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Best answer by Sonali_Jadeja3

Reached out to support. Apparently this was caused by sync fail between marketo - SFDC.

2 replies

A
AnkitDu3
Level 6
February 6, 2019

Is this happening for every record or any specific records?

Sonali_Jadeja3
Sonali_Jadeja3Author
Level 4
February 6, 2019

Only some of them.

A
AnkitDu3
Level 6
February 6, 2019

Could you please check if you have the latest MSI package installed?

Also, give a check to the Interesting Moments campaigns created in Marketo, if the lead is qualifying for the campaign.

@Sanford Whiteman​, could you please have a look in here once you have time?

Sonali_Jadeja3
Sonali_Jadeja3AuthorAccepted solution
Level 4
February 20, 2019

Reached out to support. Apparently this was caused by sync fail between marketo - SFDC.

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