MSI: account web activity tab is empty while contacts' is not | Community
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Grégoire_Miche2
Grégoire_Miche2
Level 10
December 6, 2016
Question

MSI: account web activity tab is empty while contacts' is not

  • December 6, 2016
  • 3 replies
  • 2103 views

I observed a behavior I could not explain today: an account has a couple of contacts. When looking at MSI in the contact page, they show some web activities. But when looking at the account, the web activity MSI Tab is completely empty.

Truth is, these web activities are quite old. Could it be that the account view filters on dates while the contact's view does not ?

-Greg

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3 replies

Gerard_Donnell4
Gerard_Donnell4
Level 9
August 17, 2017

Hi @Grégoire Michel​,

Did you manage to solve this issue?

Thanks,

Gerard

Grégoire_Miche2
Grégoire_Miche2Author
Level 10
August 22, 2017

Hi Gerard,

Yes, but I cannot remember how .

-Greg

A
Anonymous
August 31, 2017

I was told (I think by Marketo support) that the Account view will only show the past 3 days of web activity. Seems like a pretty small window... I'd be interested to know if anyone else had luck with @Sydney Mulligan​'s solution of updating MSI.

SydneyMulligan
SydneyMulligan
Level 7
August 17, 2017

Hey Greg, I noticed this issue at my old org. I opened a Support ticket, and their only suggestion was to make sure I was using the most up-to-date version of MSI. I put in a ticket with our SFDC team to make that update but it didn't get finished before I left, so I don't know if it fixed the problem.

Gerard_Donnell4
Gerard_Donnell4
Level 9
September 1, 2017

Hi Maggie Redmon​,

You can change the length of activity in the dropdown on the right hand side.  I also solved this issue for myself.  I answered in this post Re: Marketo Sales Insight web activity is empty

Thanks,

Gerard

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