MS Dynamics Sync Errors

Forum|Forum|7 years ago
October 16, 2018
2 replies
3972 views

I've been getting these off and on and am not sure if this is a problem in Marketo or in MS Dynamics. Most often I get "Unable to update lead," with the occasional "Error: Invalid Credentials."

Does anyone know if I should submit a case to Marketo Support, or if I should instead contact our MS Dynamics administrator? I'm one of the admins for our Marketo instance so I should know the answer, but don't.

Marketo

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Dan_Stevens_

Level 10

I would definitely log a Marketo Support ticket. Yet at the same time, loop in your CRM team to have a look. It sounds like a security role issue where the Marketo Sync User is unable to update existing records.