Moving Backward/Forward in Program Status | Community
Skip to main content
Nick_Nappo
Level 4
September 11, 2018
Question

Moving Backward/Forward in Program Status

  • September 11, 2018
  • 1 reply
  • 3738 views

I saw this question on Kristen Carmean's blog post:

"True or false: You have three program statuses in your channel, in order: Member (Step 10), Filled Out Form (Step 20 - Success) and Engaged (Step 20 - Success). In this setup, a lead can move from Filled Out Form to Engaged but not vice versa."

The answer is marked as false.  Now, I always thought a lead could only move forwards in program status, so why does this example deem it acceptable for the lead to move backwards?

Thanks!  (And thanks to Kristen for putting together these fabulous resources!)

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

SanfordWhiteman
Level 10
September 11, 2018

20 to 20 isn't backwards.

Nick_Nappo
Level 4
September 11, 2018

Ok, so how is it that both program statuses have the same step number?

On Mon, Sep 10, 2018, 9:51 PM Sanford Whiteman <marketingnation@marketo.com>

SanfordWhiteman
Level 10
September 11, 2018

By settin' 'em up that way. Try it!