Modules unavailable after bradning Marketo template | Community
Skip to main content
Sophia_Sellars
Sophia_Sellars
Level 2
November 14, 2018
Solved

Modules unavailable after bradning Marketo template

  • November 14, 2018
  • 3 replies
  • 5283 views

Is there a way to keep the modules available in a Marketo Guided Template while still changing parts of the HTML to match with company's branding?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Dave_Roberts

Hey Sophia,

Is it possible that you used the "Edit Code" dialog within the Email Editor instead of making these changes at the template level?

I've seen this happen before when the code is edited here, locally on the email asset itself. The result of most edits in the "Edit Code" screen will break the Email away from the template and that's usually what blocks out the module panel in the editor. You can see if your email has been broken from the template by checking the screen below when you click on the email, but before you open up the editor. There's a line that should have a template associated with it -- if it says "none" that means it's not associated with the template anymore (which hold the modules) so they're now longer available the next time you open the editor.

If this is the case, you could try grabbing all the code from the Edit Code dialog -- when you're editing an email, it's in the top left under the page title -- and try to dump that into a new template. Save the template and create a new asset using that template to re-associate the modules with the template.

Let me know if you've got any questions or if this maybe is not the nature of the error.

3 replies

F
Adobe Employee
falvaresAdobe Employee
Adobe Employee
November 14, 2018

Hi Sophia,

The short answer is "yes you can".

However in order to answer your question to why modules are unavailable, could you please share some additional information regarding the code?

Thanks

Floyd

Sophia_Sellars
Sophia_SellarsAuthor
Level 2
November 14, 2018

Thanks Floyd!

I wanted to add our social media icons to the footer of the email, so I copied the variable definitions at the top from a different template that already has that footer into the new template. Then I added the table to the bottom of the HTML. The social media icon footer looks good in the email, but once it was added, the module section on the right was no longer available.

Sophia_Sellars
Sophia_SellarsAuthor
Level 2
February 27, 2019

Still wondering about this issue! Let me know if I can provide more information.

Dave_Roberts
Dave_RobertsAccepted solution
Level 10
February 28, 2019

Hey Sophia,

Is it possible that you used the "Edit Code" dialog within the Email Editor instead of making these changes at the template level?

I've seen this happen before when the code is edited here, locally on the email asset itself. The result of most edits in the "Edit Code" screen will break the Email away from the template and that's usually what blocks out the module panel in the editor. You can see if your email has been broken from the template by checking the screen below when you click on the email, but before you open up the editor. There's a line that should have a template associated with it -- if it says "none" that means it's not associated with the template anymore (which hold the modules) so they're now longer available the next time you open the editor.

If this is the case, you could try grabbing all the code from the Edit Code dialog -- when you're editing an email, it's in the top left under the page title -- and try to dump that into a new template. Save the template and create a new asset using that template to re-associate the modules with the template.

Let me know if you've got any questions or if this maybe is not the nature of the error.

Sophia_Sellars
Sophia_SellarsAuthor
Level 2
March 11, 2019

Thank you!

Terms & ConditionsAccessibility statement

Loading footer...