Skip to main content
March 6, 2018
Question

Modules Tab Greyed Out

  • March 6, 2018
  • 1 reply
  • 3877 views

I have created a template seemingly following all of the guidelines, however when I get through to the edit email page the modules tab is greyed out and not clickable.

Below is a simple section of the email I am trying to create, containing a 'container' and one 'module'.

Any help or guidance would be much appreciated.

<table width="100%" border="0" cellspacing="0" cellpadding="0" class="mktoContainer" id="mkto-container">

  <tbody>

    <tr>

      <td><table width="100%" border="0" cellspacing="0" cellpadding="0" class="mktoModule" id="subHeading" mktoname="Header">

          <tbody>

            <tr>

              <td height="30" style="line-height: 0px; font-size: 0px;"><img src="elt-spacer.gif" width="10" height="30" /></td>

            </tr>

            <tr>

              <td height="30" style="line-height: 0px; font-size: 0px; border-top:2px solid #008ed6;"><img src="elt-spacer.gif" width="10" height="30" /></td>

            </tr>

            <tr>

              <td align="left"><div class="mktoText" id="text1"  mktoName="text1"><span style="color: #003da5; font-size: 14px; font-weight: bold; text-transform: uppercase; font-family: Arial, Helvetica,' sans-serif'">Trust and Transparency</span></div></td>

            </tr>

          </tbody>

        </table></td>

    </tr>

  </tbody>

</table>

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Grégoire_Miche2
Level 10
March 6, 2018

Hi Jim,

Set the mkotContainer class on the first <td> instead of the table. the mktoContainer and mktoModule have to be adjacent tags, AFAIK.

<table width="100%" border="0" cellspacing="0" cellpadding="0">

  <tbody>

    <tr>

      <td class="mktoContainer" id="mkto-container">

        <table width="100%" border="0" cellspacing="0" cellpadding="0" class="mktoModule" id="subHeading" mktoname="Header">

          <tbody>

            <tr>

              <td height="30" style="line-height: 0px; font-size: 0px;"><img src="elt-spacer.gif" width="10" height="30" /></td>

            </tr>

            <tr>

              <td height="30" style="line-height: 0px; font-size: 0px; border-top:2px solid #008ed6;"><img src="elt-spacer.gif" width="10" height="30" /></td>

            </tr>

            <tr>

              <td align="left">

                <div class="mktoText" id="text1"  mktoName="text1">

                  <span style="color: #003da5; font-size: 14px; font-weight: bold; text-transform: uppercase; font-family: Arial, Helvetica,' sans-serif'">Trust and Transparency</span>

                </div>

              </td>

            </tr>

          </tbody>

        </table>

      </td>

    </tr>

  </tbody>

</table>

-Greg

March 6, 2018

Thanks for this Greg, the template is now working and showing the modules.

The next issue I am having is that the Modules are not loading their preview images and are no longer draggable (I can drag and drop them in Firefox but not Chrome, neither are showing module preview images).

Grégoire_Miche2
Level 10
March 6, 2018

Try cleansing your browser cache and log again to Marketo.

Is the issue stays, this is weird and probably a case for support.

-Greg