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November 24, 2014
Question

Mobile image not scaling down

  • November 24, 2014
  • 4 replies
  • 2519 views
I have an email body image about 500px wide that will not scale down on the iPhone. I was wondring if there are any particluar reasons this would occur.

Thanks.
 
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4 replies

Josh_Hill13
Level 10
November 24, 2014
Unclear. Is the IMG tag set to show it at 500px? Maybe try it w/o that setting.
November 24, 2014
Yeah, it's probably the CSS. You want to avoid setting fixed widths on things.
Scott_McKeighe2
Level 4
November 25, 2014
As a suggestion, try setting the image's "max-width" to 500px, or whatever its full-flush width is. 

As Erik and Josh have pointed out/inferred and as a general rule of thumb, a fixed width setting will cause the image to display at that pixel dimension. This can wreak havoc on mobile/tablet screens depending on the size and how you've constructed your email.
Community Advisor
March 16, 2015
the image could have also been inside a rich text box which prevents it from resizing