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A
Anonymous
August 17, 2017
Question

mobile activities are not logged, missing or significantly delayed.

  • August 17, 2017
  • 2 replies
  • 1523 views

Anyone experiencing similar issue?    We are having problems with marketo mobile (MME) and none of  mobile activities are sent to Marketo in timely manner.   This is a fatal problem because many of our leads created through our mobile app are not shown up in Marketo. Some of the new leads are shown up in Marketo 4 to 5 days after they signed up with our service, but most of them are still missing in Marketo.      Not to mention that all trigger campaigns are firing at inappropriate timing since mobile activities are not sent to Marketo in timely manner.   Need to know whats happening and if this is affecting everyone using MME.

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2 replies

Josh_Hill13
Josh_Hill13
Level 10
August 17, 2017

did you discuss with Support? There was a trigger problem yesterday.

A
Anonymous
August 18, 2017

did contact the local support about a week ago but receiving no clear answer.  Are you sure you are not experiencing similar issue with other clients?

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
August 18, 2017

It looks like yesterday evening we confirmed there is an issue with MME events being delayed in processing.  Our engineering team is working to resolve.  The support ticket can keep you updated.

A
Anonymous
August 21, 2017

thanks Steven, but thats exactly the same answer we received from the local support about 10 days ago, but you are saying that the problem was actually not confirmed until yesterday?   I will check with the local support here. This is is second time we experienced a major malfunction with MME this year and very disappointed.

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
August 22, 2017

I haven't had to troubleshoot the issue myself, but the 17th is when the whole team was notified to keep an eye out for customers reporting it.  The issue could have been identified from individual accounts before that (such as your reporting it) before it was identified as affecting all MME customers.

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