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Level 2
October 24, 2024
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message to 2+ form submission from the same lead

  • October 24, 2024
  • 2 replies
  • 683 views

We allow multiple form submission for a form. However, we want to trigger a warning email when the form is submitted the 2nd and 2+ times. What's the field/trigger I can use for this case? Thanks!

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Best answer by pfloydy

Hello,

 

You can set up a triggered smart campaign by dragging your fills out form filter and add a constraint --> Minimum number of times (enter a number like 2 if you want an action to be taken after that particular form has been filled out twice). Then send an notification like an email in the flow.

2 replies

pfloydyAdobe ChampionAccepted solution
Adobe Champion
October 24, 2024

Hello,

 

You can set up a triggered smart campaign by dragging your fills out form filter and add a constraint --> Minimum number of times (enter a number like 2 if you want an action to be taken after that particular form has been filled out twice). Then send an notification like an email in the flow.

SanfordWhiteman
Level 10
October 24, 2024

Just expanding on the correct answer because I was getting screenshots ready to paste.

 

Smart Campaign:

 

Setup:

 

N.B. The qualification rule “Each person can run through the flow once“ is the default, but make sure you don’t change it. That’s how you get the implicit “exactly 2 times” part.