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Nicholas_Hajdin
Nicholas_Hajdin
Level 5
May 10, 2017
Solved

Merging Community Profiles

  • May 10, 2017
  • 2 replies
  • 3949 views

I am trying to merge my community profiles but have been unable to do so. Support was supposed to do this for me months ago, but it has not happened. I tried to submit a case to support@marketo.com but am not recognized as an Authorized Support Contact. I work at an agency with a Sandbox account. What are the necessary steps to merge my two email addresses into one profile?

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Best answer by jon_chen

Hi @webtina Thanks for your confirmation. You are correct, the support team is able to update your old profile's login information so that you can login with your new email address. Please note that this will overwrite your new profile. You can submit requests by sending an email to ccaremarketo@marketo.com. 

2 replies

Devraj_Grewal
Devraj_Grewal
Level 10
May 10, 2017

Nick,

Normally the merge is done when you request it through this form: Changed Jobs?, however right now the form is down.

Also note: "Please note that we can only SWAP account information from one profile to another. We cannot merge points or profile information from multiple profiles to one profile."

Nicholas_Hajdin
Nicholas_HajdinAuthor
Level 5
May 10, 2017

Thanks, Devraj. That should work - the profile I want to merge to does not have any points or anything that needs to be saved. So as long as I can take all my information from this account and overwrite the new account, that's fine.

Is the form down temporarily or is this an ongoing issue? I want to know if I should check back in a day or two, or if this is a longer-term issue.

Devraj_Grewal
Devraj_Grewal
Level 10
May 10, 2017

I noticed another form in another discussion topic was down as well a week ago. Maybe Katie Pope​ can provide an update on this form.

webtina
webtina
Level 2
June 4, 2024

A few years later, the form still doesn't work - but I opened a support ticket today and they were able to help me with this.

They still can't merge profiles, but they can take your old profile and link it to your new email address.

Hope this helps anyone looking for an update!

jon_chen
Community Manager
jon_chenCommunity ManagerAccepted solution
Community Manager
June 4, 2024

Hi @webtina Thanks for your confirmation. You are correct, the support team is able to update your old profile's login information so that you can login with your new email address. Please note that this will overwrite your new profile. You can submit requests by sending an email to ccaremarketo@marketo.com. 

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