Members Summary count/View Campaign Members differs from Results | Community
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T
TMatrix11
Level 3
June 8, 2017
Question

Members Summary count/View Campaign Members differs from Results

  • June 8, 2017
  • 1 reply
  • 4413 views

Hi,   I'm sure there is a very simple explanation for this and something I've quite possibly already dealt with before but I have a Registration campaign triggering off of form fills and during testing I see my Results but the Summary Members and View Campaign Members tab shows only 1 of my form fills.   Why do results differ?   We have not sent the emails out to invite to our target list yet and before we do I want to make sure I understand the difference. 

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1 reply

Jim_Thao7
Jim_Thao7
Level 8
June 8, 2017

The screenshots don't really demonstrate how many different leads were run through.  Are these different leads that you're running through or the same lead over and over again?

If these are different leads have you tried refreshing the count by clicking on the circular arrow?

T
TMatrix11Author
Level 3
June 8, 2017

Hi Jim,  Each are separate leads, all different emails, and yes I refreshed this multiple times, it's finally caught up to how many leads are in my results tab but this took an extraordinary amount of time, the members summary is now saying 6, in alignment with my results tab.    Thanks for answering! 

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