Member of SFDC campaign filter not working | Community
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Amber_Hobson
Level 8
January 24, 2014
Question

Member of SFDC campaign filter not working

  • January 24, 2014
  • 7 replies
  • 3249 views
I'm working on some campaigns that we do basically on a weekly basis. This is one of the few where we add the recipients to a Salesforce campaign first and then use that to sync back to Marketo and send out the email. I was setting up my smart list the same as normal where my filter is "Member of SFDC Campaign" and then I pick the correct campaign name. First, I noticed it was weird because I had inactive campaigns showing in that list for some reason. I've never had that happen before. Then when I picked my campaign, it doesn't show any contacts/leads in the list. I've double checked Salesforce and it has all of the members already listed and ready. They were also all added yesterday so it should not be a matter of watiting for the databases to sync. Any ideas on why they aren't showing up?
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7 replies

Kenny_Elkington
Adobe Employee
Adobe Employee
January 24, 2014
Hey Amber,

Were any changes made to your Sync User's profile permissions?  If so, this could have resulted in the campaign member object becoming invisible to the sync user an not being pulled into your Marekto instance.
Amber_Hobson
Level 8
January 24, 2014
Nope, no changes were made to our sync user. And I verified that they have full rights to the campaign and campaign member areas of Salesforce. 
Kenny_Elkington
Adobe Employee
Adobe Employee
January 24, 2014
You should probably log a support ticket in that case so that we can take a closer look at this.  Please include the name of the SFDC Campaign and a rough timestamp of when you added the members to this campaign.
February 5, 2014
Was there ever a resolution of this? We are experiencing a similiar issue.

Thanks!
-gary
Kathi_Gosche
Level 4
December 4, 2014
I'm having the same issue. Has there been a solution?
Casey_Noland
Level 2
December 30, 2014
Same issue here.
March 23, 2015
Any resolution? We have the same issue.