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A
Anonymous
September 29, 2017
Question

Media Queries/URL Tag issues

  • September 29, 2017
  • 1 reply
  • 1922 views

Hi has anyone experience this? Somehow urls we have do not register some fields that are either:

1. hardtagged (as hidden fields)

2. URL tagged

For issue number two:

we see in activity log as:

1. comes in as: brand.ca/url-name.html with query parameters as: ?program=program1 ForSmartPPL&mg=Search%20Engine%20Marketing&msg=Google%20Ad&gclid=CjwKEAjwu7LOBRDZ_MOHmpW6kW8SeUvLhGpl3lb8NxoCg57w_wcB23423dwe

That means the system sees the parameters but somehow the user submits with ONLY the url: brand.ca/url-name.html ​ without the parameters.

The original URL is

1. brand.ca/url-name.html?program=program1%20ForSmartPPL&mg=Search%20Engine%20Marketing&msg=Google%20Ad

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
September 29, 2017

This is likely caused because you are using spaces and that's why %20 appears there. NEVER use spaces or the space code in URL params.

correct format is

company.com/page.html?program=my_program_name&date=jan_2017&utm_other=XYZ

A
Anonymous
September 29, 2017

good catch but just to clarify the original URL is fine with no spaces but somehow the system sometimes detects it as spaces, interesting enough this doesn't cause any issues but the log only catches the URL without any tags, now that is the issue, something in the system is causing the full URL not to show to the user or when upon submission.

Josh_Hill13
Josh_Hill13
Level 10
September 29, 2017

do you have a link?

Are you sure your form settings are correct? I'm unclear if you are saying the fields aren't populating or the Activity Log and Querystring are not triggering something?

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