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Elise_Stieren
Elise_Stieren
Level 2
June 9, 2019
Question

Maxing out our Daily API calls on SFDC?

  • June 9, 2019
  • 1 reply
  • 5512 views
Our marketo instance has a daily API limit of 50k calls every 24 hr period. I understand this to be pretty standard across the users. 
However, when we pull a daily API Call report in salesforce it showing well over 100k calls from our marketo sync. 
How is this happening if our limit is 50k?
Is the call being made from SFDC and not the other way around?
Please advise. How do I reduce the number calls being made so our SFDC instance does not hit its max?
Screen Shot 2019-06-03 at 8.51.27 AM.png
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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
June 9, 2019

The native Mkto-SFDC sync uses SFDC API calls.

The Marketo REST (and sometimes SOAP) APIs are used by other integrations.

Elise_Stieren
Elise_StierenAuthor
Level 2
June 9, 2019

If the native Mkto-SFDC sync uses SFDC API calls, that means the call originate from SFDC and not Marketo? And that's why we're not hitting our 50k limit?

And if that is the case, then is the the fix on the marketo end or the salesforce end? Do I instruct sales ops to increase the api limit or change the number of API calls SDFC makes to marketo?

SanfordWhiteman
SanfordWhiteman
Level 10
June 9, 2019

The API calls (in both cases) are used by inbound connections to the service providing the API.

Ergo, when Marketo makes a connection to SFDC to check for SFDC-side updates and/or push pending updates that were made on the Mkto side during the sync interval, that's using SFDC API calls + counted against your SFDC API limit.

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