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A
Anonymous
February 20, 2015
Question

Marketo Webex Error

  • February 20, 2015
  • 4 replies
  • 2496 views

Suddenly all the Webex accounts, which were integrated with my account have stopped working. While creating an event, I get this error: "Error getting Events listing - Webex API call error; Session ticket is required [Webex exception ID = '030083']" "
When I try to update the credentials for Webex in Admin>Launchpoint, it gives me this error: " Session ticket is required".

Please help!


Regards
Rachit

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4 replies

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
September 25, 2015

This may be due to account issues with your webex account.  Sometimes this is encountered with trial accounts that are lapsed and then converted.

J
Julz_James
Level 8
November 27, 2015

Have you recently changed the passwords on your accounts?  I'd check all the passwords and also as Kenny mentioned, confirm your webex account it all put date etc.

A
AlokRa4
Level 10
November 30, 2015

Rachit, this might have been due to API changes done by Webex. Try to update all the access information again or reset credentials and update them.

    Marie_Ligier
    Marie_Ligier
    Level 3
    June 7, 2017

    Thanks Alok this worked for me!

    Marie
    A
    Anonymous
    January 7, 2016

    Hi Rachit - did you ever figure out what was going on? I'm getting the same error now.

    I think it might be something to do with our SSO. Thoughts?

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