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A
Anonymous
April 29, 2013
Solved

Marketo Tracking Links Showing Up in Email

  • April 29, 2013
  • 7 replies
  • 1581 views

Our emails contain embedded links. We've noticed that the marketo tracking links are appearing in our emails next to the embedded links. Has anyone experience something similar? And how did you solve it?

Thanks in advance!


Andrea

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Best answer by
I'm wondering if there is a misplaced / leftover HTML tag somewhere near the links that is causing the issue.  Do you have someone that can proof the HTML code of the email's body copy to check for this?

7 replies

A
Anonymous
April 29, 2013
Please provide an example of what is appearing in your sent email.  Is it an HTML email?
A
Anonymous
April 29, 2013
Thanks for the reply! Yes, it is an HTML email. Here is what the user is seeing in the email they receive. Please note we are only seeing this in the email signature:

Risk I/O | Vulnerability Intelligence Platform | risk.io

> <mkto-sj020103.com/trk?t=2&mid=OTU4LVBSSy0wNDk6MDoxNTQ3OjIxOTI6MDoxMzc3Ojc6MTA3OTUzOS0xOm51bGw%3D&&&http://risk.io/?mkt_tok=3RkMMJWWfF9wsRonvqjOZKXonjHpfsX56%2BskXKS%2FlMI%2F0ER3fOvrPUfGjI4AT8VlI%2BSLDwEYGJlv6SgFQ7XNMbBy0bgNXxg%3D>

>  Direct: 650-389-9550

> <mkto-sj020103.com/trk?t=2&mid=OTU4LVBSSy0wNDk6MDoxNTQ3OjIxOTI6MDoxMzc3Ojc6MTA3OTUzOS0xOm51bGw%3D&&&http://tel:650-389-9550?mkt_tok=3RkMMJWWfF9wsRonvqjOZKXonjHpfsX56%2BskXKS%2FlMI%2F0ER3fOvrPUfGjI4AT8VlI%2BSLDwEYGJlv6SgFQ7XNMbBy0bgNXxg%3D>

>  Blog: blog.risk.io

> <mkto-sj020103.com/trk?t=2&mid=OTU4LVBSSy0wNDk6MDoxNTQ3OjIxOTI6MDoxMzc3Ojc6MTA3OTUzOS0xOm51bGw%3D&&&http://blog.risk.io/?mkt_tok=3RkMMJWWfF9wsRonvqjOZKXonjHpfsX56%2BskXKS%2FlMI%2F0ER3fOvrPUfGjI4AT8VlI%2BSLDwEYGJlv6SgFQ7XNMbBy0bgNXxg%3D>

>  Twitter: http://www.twitter.com/riskio

> <mkto-sj020103.com/trk?t=2&mid=OTU4LVBSSy0wNDk6MDoxNTQ3OjIxOTI6MDoxMzc3Ojc6MTA3OTUzOS0xOm51bGw%3D&&&http://twitter.com/riskio?mkt_tok=3RkMMJWWfF9wsRonvqjOZKXonjHpfsX56%2BskXKS%2FlMI%2F0ER3fOvrPUfGjI4AT8VlI%2BSLDwEYGJlv6SgFQ7XNMbBy0bgNXxg%3D>

A
Anonymous
April 29, 2013
Are you sending from Outlook via Send and Track or from Salesforce via Send Marketo Email?

A
Anonymous
April 29, 2013
Nope! We are sending through a Marketo campaign via the Send Email flow step. Lead goes through the campaign flow (i.e. they receive the email) upon completing our signup form.
A
Anonymous
April 29, 2013
Is the email signature with the links in the Email Template or in the email itself?
A
Anonymous
April 29, 2013
The email signature w/ the links is within the email itself. We are using a blank template for this email.
A
Anonymous
Accepted solution
April 29, 2013
I'm wondering if there is a misplaced / leftover HTML tag somewhere near the links that is causing the issue.  Do you have someone that can proof the HTML code of the email's body copy to check for this?
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