Marketo Tracking Links on Emails causing error message

Forum|Forum|10 years ago
April 6, 2016
4 replies
2334 views

Hello experts!

I have a conundrum here and I'm hoping someone else has experienced this issue, but I haven't found anything in the discussions yet.

We deliver our eguides and other content via marketo email. We sent out an initial big email to encourage a download of our latest piece of content, but we got a few responses that after "downloading" the piece of content via form fill out, the link to the piece of content that gets sent via marketo email refuses to connect / load.

According to my colleague, a really small percentage get this same error. "This site can't be reached
go.networkforgood.org (our tracking link that redirects to the actual piece) refused to connect".

Does anyone know if this is the marketo tracking code messing up something? I want to rule out Marketo as the problem but it sounds like its a combination of the tracking code and maybe the person's firewall?

Let me know if anyone else has experienced this!

Marketo

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SanfordWhiteman

Level 10

Please post a full example of the tracking link so I can analyze it.

This might be in the zone I blogged about here: http://blog.teknkl.com/big-brands-bad-code/

Robb_Barrett

Level 10

More likely than not they have an IT policy that prohibits re-directs. I've seen that before. In that case you'll need to turn off tracking and send them the "raw" link. You might want to segment those who have this issue.

Robb Barrett