Marketo tokens for Inactive SFDC user? | Community
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A
Anonymous
September 30, 2014
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Marketo tokens for Inactive SFDC user?

  • September 30, 2014
  • 2 replies
  • 1244 views
For certain engagement programs we have the email signature personalized through the use of tokens. What happens to the lead owner token once the user is deactivated in SFDC? Does the token default to "edit me" or whatever specified? or does it still pull the information from the User object in SFDC?
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Best answer by Valerie_Armstro
Yes, if the lead owner is inactive the leads will still receive emails with the inactive rep's signature if you are using tokens. You may want to ask your SFDC admin to reassign the leads that are owned by inactive owners. 

2 replies

A
Anonymous
September 30, 2014
It will pull the informatioin of whomever is listed as the current lead owner in SFDC.
Valerie_Armstro
Valerie_ArmstroAccepted solution
Level 9
September 30, 2014
Yes, if the lead owner is inactive the leads will still receive emails with the inactive rep's signature if you are using tokens. You may want to ask your SFDC admin to reassign the leads that are owned by inactive owners. 
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