Marketo to Zoom Webinar Integration Not Working - Using Webhook Connection | Community
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Hilary_Wikczek
Hilary_Wikczek
Level 2
June 4, 2020
Solved

Marketo to Zoom Webinar Integration Not Working - Using Webhook Connection

  • June 4, 2020
  • 2 replies
  • 8067 views

Hi, 

We are using Zoom webinar with Marketo and are using the webhook connection. I'm getting a 403 error, saying 'HTTP Error 403: Forbidden access to URL.'

I noticed the errors occurred after May 28th. This connection was previously working. I've regenerated the client secret and tested all of the settings and I can't figure out what's wrong. Is anyone else experiencing Marketo to Zoom connection issues? 

Thanks, 

Hilary

 

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    Best answer by Arun_Sharma9

    Hi @hilary_wikczek,

     

    Zoom provides a launchpoint integration with Marketo and you can follow the link below to setup the same. Its easier than the API integration.

     

    https://marketplace.zoom.us/apps/UJPZxd9sQ8-vOWP7ACfxIQ

     

    Thanks.

    Arun Sharma

    2 replies

    Erik_Eaton
    Erik_Eaton
    Level 3
    June 4, 2020

    Hey Hillary, we are also experiencing the same error. Found the issue today when testing a new program. (currently attempting to contact their support, will let you know how it goes!)

      Erik_Eaton
      Erik_Eaton
      Level 3
      June 4, 2020

      Alright @Hilary_Wikczek  looks like the webhook was actually depreciated - etumos.com/marketing-operations-development/webhook-marketo-zoom-using-v2-api/

       

      Hopefully those instructions get you rolling shout out to Etumos ! 

      Hilary_Wikczek
      Hilary_WikczekAuthor
      Level 2
      June 5, 2020

      @eric-20_eaton Thanks so much for this! I'm missing one step in this and I still can't get it to work. I'm going to try the Launchpoint way, it didn't work for us previously, I'm not sure why, so that's why we are using the older webhook way. But this article explains a lot, especially since Zoom has not responded to any of our support tickets, chats, calls or direct emails. I'm wondering if there is a comparable webinar provider that we can switch to that has good support.

        Arun_Sharma9
        Arun_Sharma9Accepted solution
        Level 3
        June 5, 2020

        Hi @hilary_wikczek,

         

        Zoom provides a launchpoint integration with Marketo and you can follow the link below to setup the same. Its easier than the API integration.

         

        https://marketplace.zoom.us/apps/UJPZxd9sQ8-vOWP7ACfxIQ

         

        Thanks.

        Arun Sharma
        Arun Sharma
          Ajay_Parikh1
          Ajay_Parikh1
          Level 2
          July 23, 2020

           

          @arun_sharma9 : We have the launchpoint integration set up between Marketo and Zoom; however, we are not able to map fields between the 2 platforms. The launchpoint integration only allows for first name, last name and email address to sync. Although we want everyone to register via Marketo form for our webinars, Zoom allows for registration on their side but, because only the 3 fields sync, we are not able to get the additional data we need for proper routing and follow up.

          Do you have any workarounds that allow for the integration but also allow for fields to be mapped between Marketo and Zoom?

           

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