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Josh_Grant2
Josh_Grant2
Level 2
June 9, 2016
Question

Marketo to SFDC Sync Error

  • June 9, 2016
  • 2 replies
  • 3810 views

Marketo Community,

I am hoping you can help me out with this issue as I am baffled. I have a program set up with for a pretty basic drip campaign. I have smart campaigns in the program for things like open, click, delivered, unsubscribed, etc. to sync back to SFDC to update. With the exception of the "clicked" smart campaign, these all seem to be working but are not writing over the total number of members in the campaign back to SFDC. Below are images of my program and my main send smart campaign. I apologize if this is posted in the wrong spot, it's been a long time since I've used the community but I am hoping to dive back in and contribute again!

The delta's are as followed:

   

Action                   Salesforce             Marketo
Total Leads:5,8875,887
Delivered 4,7285,591
Bounced 354737
Opened 701733
Sent745,878
Unsubscribe 3074
Clicked062

Looking forward to hearing your suggestions!

Thanks,

Josh Grant

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2 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
June 9, 2016

Hi Josh,

Things are weird in the number you provide for Marketo: as you wrote, the sum of lead in all statuses should be equal to the total number of leads in the program. On that aspect, the numbers in SFDC are OK.

Can you provide a screenshot of the program summary? These should be the right numbers and the total should be right.

-Greg

Josh_Grant2
Josh_Grant2Author
Level 2
June 9, 2016

Greg,

Thanks for the reply! Below you will find the Marketo program summary followed by the SFDC report.

Grégoire_Miche2
Grégoire_Miche2
Level 10
June 9, 2016

Hi Josh,

OK, there is to be sync issues on some leads. Can you identify one lead which member status is different and provide a screenshot of it's activity log, filtering the activity log so that only member status changes and SFDC sync activities are displayed?

-Greg

A
Anonymous
June 12, 2016

I seem to be having a very similar problem. Can you post what response you get or clarification?

Josh_Grant2
Josh_Grant2Author
Level 2
June 13, 2016

Absolutely. It is under investigation now.

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