Marketo Thank you page doesn't kick off from embedded lightbox form | Community
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A
Anonymous
September 29, 2017
Question

Marketo Thank you page doesn't kick off from embedded lightbox form

  • September 29, 2017
  • 4 replies
  • 2996 views

I created a web form program and embedded the form as a lightbox to my company website.

All flow steps work except my Marketo thank you page.

Should the thank you be generated from web site or is there something I'm not doing correctly in my flow step?

David

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4 replies

Josh_Hill13
Josh_Hill13
Level 10
September 29, 2017

do you have the link?

Screenshots?

conflicting code?

Grant_Booth
Grant_Booth
Level 9
September 29, 2017

Could you describe what's happening instead of going to the thank you page?

A
Anonymous
September 29, 2017

After the form is filled out the next step is thank you landing page should instantly come up in that person's  browser............ simply it doesn't.

SanfordWhiteman
SanfordWhiteman
Level 10
September 29, 2017

You'll need to provide a URL.

Grant_Booth
Grant_Booth
Level 9
September 29, 2017

Right, please provide a URL. You can make a test page and form where you reproduce the problem if you don't want people to qualify for other things, and then delete the leads created from it afterward. To help we would need to see the problem happening and look at your  code, check for javascript errors, etc.

A
Anonymous
September 29, 2017

Actually the problem is solved! So a easier way to manage this is use a javascript in the embedded lightbox form with the action to follow up after submission with a message "THANK YOU FOR SUBMITTING."

I'll post the link to the page once I have it working.

Thanks everyone

SanfordWhiteman
SanfordWhiteman
Level 10
September 29, 2017

So a easier way to manage this is use a javascript in the embedded lightbox form

I wouldn't say that JS is always easier.  I almost always use custom onSuccess for complex follow-up logic, but using the Form Editor to set the Thank You URL has one major advantage that you can never match client-side: security.

If you want to send people to a different page based on, for example, an event coupon code, the only way you can do this safely is by using Add Choice in Form Editor, since the choice criteria aren't visible to an end user. The same logic in JS would be easily circumvented.

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