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dallas-bruce
Level 1
April 21, 2022
Question

Marketo sync to duplicate SFDC records

  • April 21, 2022
  • 2 replies
  • 1191 views

If a lead and a contact exist in SFDC with the same email address and a list is uploaded into Marketo with that email address. Which record in SFDC will the Marketo record sync to?

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2 replies

SanfordWhiteman
Level 10
April 21, 2022

The SFDC Type is not important. Nor is being in SFDC at all.

 

The list upload will merge into the most recently updated Marketo person.

Darshil_Shah1
Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
April 21, 2022

In case you are dealing with duplicate records often, you may find this blog post on the community that discusses the implications and the behavior of the Marketo system with regards to the duplicate records helpful. 🙂