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Anton_Belo1
Level 2
February 5, 2016
Solved

Marketo support line

  • February 5, 2016
  • 2 replies
  • 1519 views

I tried to call support twice this am and got routed to Japan. Anyone else get this issue?

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Best answer by JohnCl9

Hi Anton,

I've notified our support phone manager, and I'll let you know what we can find.

John

2 replies

J
Adobe Employee
JohnCl9Adobe EmployeeAccepted solution
Adobe Employee
February 5, 2016

Hi Anton,

I've notified our support phone manager, and I'll let you know what we can find.

John

J
Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
February 5, 2016

Hi Anton,

Thanks for letting us know.  It looks like there was a change in the phone system logic, so while you didn't actually get routed to the Japan line, you did get the Japanese voicemail prompt.  We've fixed that now, so it shouldn't happen again.

Thanks again!

John

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