Marketo/Sugar Integration - Country Field

Question

We are using NEPO for integration and for some reason when a lead is syced from Sugar CRM to Marketo it picks up the country as an alpha numeric code.

Now,
We had 2 contacts that existed in sugar; and 1 lead record exist in marketo; I changed country alpha code (which is another issue we are having) in marketo to country USA; then in sugar this changed corresponding company name to contact name. Which is very strange as I did not make any changes to the Company name or lead info. Anyone having similar issues? Or know what might be causing this?

Anonymous · Answer

Hi Tashmeem,I'm also using the Nepo connector, it could be due to a lot of factors;> workflows and rules in Sugar> which fields are mapped through the connector> having 2 records in Sugar - there is no way of telling the connector which one to sync with when you change something in Marketo     - in this case, to identify the process thats occurred and then the exact problem you first need to identify which contact record marketo synced with, so in Sugar, have you added the field; Marketo Lead ID to the displayed fields in Contact and Lead views? If so, this is the easiest way to tell...> Once you've identified which Sugar Contact MKTO synced with, go to the drop down options in the Sugar record, and select 'view change log' - hopefully you've got the required fields setup to be tracked and this log will give further insight behind the problem.It is quite odd that it would change the Company name and Contact Name fields when you haven't made changes to those. The only thing I can thing of is that you'r mapping in the connector might be setup incorrectly, which could allow this scenario to occur if for example;In Marketo you had the following...Contact Name = Jo BlogsEmail = jblog@acme.comOrg Name = ACMECountry code = USAAnd in Sugar you had...Contact Name = Jo BlogsEmail = jblog@acme.comOrg Name = ACME Country code = [blank]And in the connector mapping you had the following...Contact Name mapped to Org NameOrg Name mapped to Contact NameCountry code mapped to Country code Email mapped to EmailYou make a change in Marketo so it assumes thats the most up to date data, therefore should override whats in Sugar. It looks for a match based on ID or email, it finds a matched contact and syncs. But if you had the mapping a bit wrong, this could explain the error. Marketo would try and push the Org Name to the Org Name in Sugar, but because the mapping tells it to push it to Contact Name then it would do that instead.A change in either platform triggers it to sync. So I'm surprised this hasn't been a problem with previous leads and contacts, or has it? Knowing if this is a one off problem or not would also give good insight to isolate the problem...Hope that helped &#128533;&#x1F615;

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded