Marketo Sky no longer accessible since the update to Fall 18 | Community
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Grégoire_Miche2
Grégoire_Miche2
Level 10
October 18, 2018
Question

Marketo Sky no longer accessible since the update to Fall 18

  • October 18, 2018
  • 8 replies
  • 3741 views

Hi all,

On various EU instance, we can no longer access the new UI. The screen is blocked, only showing the new Marketo logo:

In EU, we usually get access to version a couple of days earlier, and it started to freeze yesterday evening, so I suppose this is happening as a result of the release of the upgrade.

Has anyone else experienced it ?

I have already tried to delete my browser cache. I am working on Chrome - Mac OS.

-Greg

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8 replies

Grégoire_Miche2
Grégoire_Miche2Author
Level 10
October 18, 2018

@Justin Cooperman​

haliddelkic
haliddelkic
Level 3
October 18, 2018

Tried to enable Sky this morning (based in UK) and experiencing the same outage.

Chris_Wilcox
Chris_Wilcox
Level 8
October 18, 2018

We've actually never been able to activate the Marketo Sky beta and receive a system error when trying to active the beta. The ticket is with top tier engineering support and no sign of it being resolved which is extremely frustrating. I was hoping the Fall release would solve it, but I'm still getting the error on my end... and now it looks like the Fall release is making it worse!

A
Anonymous
October 18, 2018

I'm having the same problem

Just switched it on in a sandbox instance, and splat.

A
Anonymous
October 18, 2018

P.S. Tried in both Chrome and Edge.  Also in the UK.

A
Anonymous
October 18, 2018

Hey Guys,

I am sorry to hear that you are having trouble enabling Sky. Can you please send me your account prefixes to fpassantino@marketo.com so that I can take a look?

Thanks!

Frank

Sonali_Jadeja3
Sonali_Jadeja3
Level 4
October 18, 2018

It works fine for us. (I'm located in US)

~Sonali

John_Dictson1
Adobe Employee
John_Dictson1Adobe Employee
Adobe Employee
October 18, 2018

Hi all,

We had some scheduled downtime for Sky from 8pm Wed - 7am Thu respectively for AEST, DST, EST and PDT which may have contributed to the issues some of you experienced. Everything should be up and running now, so can you try again and let us know if you are still experiencing trouble and if so, send your account prefixes to Frank at fpassantino@marketo.com​ as he noted above.

Thanks and sorry for any inconvenience.

John D

Grégoire_Miche2
Grégoire_Miche2Author
Level 10
October 23, 2018

Hi Frank Passantino​ and @John Dictson,

Things seems to be back to normal. Thx

-Greg

A
Anonymous
October 25, 2018

@Grégoire Michel​, there was a configuration issue that is now resolved. Thank you for bringing this to our attention.

Best,

Frank

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