Hi there, I am trying to understand how Marketo and SFDC records are connected (field key). I see examples where the Marketo record will have a different email value than the associated SF record. I've also seen the Marketo record have a different Marketo ID than the associated SFDC record. How is the integration making sure that these two records (Marketo, SFDC) are connected despite having different Marketo IDs and Emails? Is it through the SFDC ID?
I see examples where the Marketo record will have a different email value than the associated SF record.
This is only possible if you’re bidirectionally blocking updates. It’s not at all common and you must avoid this configuration.
I've also seen the Marketo record have a different Marketo ID than the associated SFDC record.
What do you mean by “the Marketo ID of the associated SFDC record”? SFDC records do not have Marketo IDs.
How is the integration making sure that these two records (Marketo, SFDC) are connected despite having different Marketo IDs and Emails? Is it through the SFDC ID?
Sorry, the question doesn’t make sense. The relationship is (obviously!) via the SFDC ID, since that identifier exists on both sides. (The SFDC Lead/Contact ID is read-only in Marketo, but a copy is maintained in the Marketo database.)
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.