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Jason_Hamilton1
Jason_Hamilton1
Level 6
July 20, 2018
Solved

Marketo > SFDC campaign sync not working

  • July 20, 2018
  • 1 reply
  • 2919 views

Has anyone ever had a case where campaign members stop syncing from Marketo to SFDC?

In this case there was a program level sync, and at some point they stopped the sync, and did a flow step sync, then switched back to program level, now every week they have to run a flow level sync in order to get their leads across.

Would switching between the program level and flow step sync, break the connection?

TIA

Jason

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Best answer by Josh_Hill13

Yes.

You have to pick one or the other. What probably happened is marketo doesn't like it when a Program is synced to SFDC Campaign and then you try to Add to SFDC Campaign within Program w/o disconnecting. But Disconnecting isn't always a good idea.

I would just build a new Program with a smart campaign.

1 reply

Josh_Hill13
Josh_Hill13Accepted solution
Level 10
July 20, 2018

Yes.

You have to pick one or the other. What probably happened is marketo doesn't like it when a Program is synced to SFDC Campaign and then you try to Add to SFDC Campaign within Program w/o disconnecting. But Disconnecting isn't always a good idea.

I would just build a new Program with a smart campaign.

Jason_Hamilton1
Jason_Hamilton1Author
Level 6
July 20, 2018

Josh!

I thought you retired from the community

Thanks for your help!

Jason

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