Marketo/Salesforce Synchronization Error | Community
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A
Anonymous
June 25, 2013
Question

Marketo/Salesforce Synchronization Error

  • June 25, 2013
  • 1 reply
  • 732 views
I have changed my password on SF and received the new security token, but when I placed the new password and security token information Marketo SF synchronization page, it displays the following error:

Login failed for SFDC user xxxxxx@gmail.com - Invalid username, password, security token; or user locked out.

Anyone know what could be the problem?

Thanks,
Fahad Bhatti.
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1 reply

A
Anonymous
June 26, 2013
Farhad did you use the same email account before?  Typical causes:
  • the SFDC User name and email address can be different, so if you have the wrong one you'll reeive an error like this.
  • If you copy and paste the password or token from an email, you may be inadvertently adding spaces 
Beyond that, I'd recommend walking through the sync steps and double-checking the data
http://community.marketo.com/MarketoArticle?id=kA050000000KyrUCAS

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