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Tracy_Boesken
Tracy_Boesken
Level 3
January 20, 2020
Question

Marketo reports delivered email but no opens

  • January 20, 2020
  • 1 reply
  • 5916 views

Our campaigns run over the last month report as being delivered but zero opens (Not even one out of office reply). I know that there are in fact opens but it seems Marketo is not reporting them. Anyone else have this issue? Any suggestions?

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
January 20, 2020

What would an OoO reply have to do with Opens? 

Anyway, have you run a Smart List with exactly the same Date Range and selected email assets? What are you comparing to to prove there were Opens?

Tracy_Boesken
Tracy_BoeskenAuthor
Level 3
January 20, 2020

The proof is the people on the internal seed list opened the emails.

I think there is more than one issue going on with our sends. Just wanted to know if anyone else experienced it.

SanfordWhiteman
SanfordWhiteman
Level 10
January 21, 2020

Those people registered an Opened Email in their Activity Log?

If not, did you see the tracking pixel being downloaded (this you can always see on the Network tab in Dev Tools) when you opened the received email?

Again, I'm trying to locate the technical proof we're working from here.

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