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A
Anonymous
April 24, 2017
Question

Marketo Plug-in Issues

  • April 24, 2017
  • 4 replies
  • 8104 views

Hi there,

We've had an ongoing problem where our Sales team try and install the Marketo plug-in on their Outlook, and it will disappear a day later or it won’t verify them (even though the email address and key are correct, as well as the Outlook version and bit type). I have also tried revoking their license and re-issuing it.

Has anyone else encountered a similar issue?

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4 replies

Josh_Hill13
Josh_Hill13
Level 10
April 24, 2017

Have you spoken with Support? Did your IT team help the salesperson?

There are a lot of threads on this, perhaps one of them has the issue solution.

A
Anonymous
April 25, 2017

Hi Josh,

Thank you for getting in touch.

Yes, someone got in contact and I believe it has been resolved (fingers crossed).

Kind Regards,

Alexa Niccolls

Marketing Executive

<http://www.portlandbrown.com/?utm_source=Email%20Signature&utm_medium=Email&utm_campaign=Email%20Signature>

Tel: +44 (0) 330 0240 101

Web: www.portlandbrown.com<http://www.portlandbrown.com/>

Portland Brown, 22 Stokes Croft, Bristol, BS1 3PR

<http://www.portlandbrown.com/?utm_source=Email%20Signature&utm_medium=Email&utm_campaign=Email%20Signature> <http://www.portlandbrown.com/?utm_source=Email%20Signature&utm_medium=Email&utm_campaign=Email%20Signature> <http://www.portlandbrown.com/global?utm_source=email%20signature&utm_campaign=email%20signature&utm_medium=email>

<https://twitter.com/PortlandBrown?utm_source=email%20signature&utm_campaign=email%20signature&utm_medium=email>[Facebook icon]<https://www.facebook.com/PortlandBrownCorporateHousing/?utm_source=email%20signature&utm_campaign=email%20signature&utm_medium=email> <https://www.linkedin.com/company/portland-brown?utm_source=email%20signature&utm_campaign=email%20signature&utm_medium=email>

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L
LizMe
Level 3
April 25, 2017

Hi Lexi,

I found that a lot of sales reps "live" Salesforce. It might make sense to show them how to send Sales Insight emails from Salesforce for when Outlook is down - just in case.

Best,

Liz

Elsa_Man1
Elsa_Man1
Level 2
November 8, 2017

Hi Lexi - I'm having the same issue with my sales rep. Can you share what was the solution/cause that you discovered please?

Thanks!

Elsa

A
Anonymous
September 17, 2018

Hi Lexi,

I'd really appreciate it if you shared how you were able to get this problem resolved. I've had this issue for a month now, and after lots of back-and-forth emails with the Marketo support team, I haven't gotten lucky. Any insight will help!

-J

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