Marketo Plug-in for Outlook - Unsubs | Community
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Andy_Zebulske
Andy_Zebulske
Level 2
December 19, 2017
Question

Marketo Plug-in for Outlook - Unsubs

  • December 19, 2017
  • 1 reply
  • 1606 views

I am doing some research on this and looking to see if an email is sent through outlook and the address is unsubscribed in Marketo will the email still be sent? How does the outlook plug-in handle unsubscribes?

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
December 20, 2017

If the email is sent via MSI in SFDC, it does respect unsubscribe.

In outlook, the plug in is really just pulling the Template, so I believe it is unable to verify unsub settings and will send the email from Outlook, not Marketo.

I don't see specific item in the docs for this

Send and Track from Outlook Using a Marketo Template - Marketo Docs - Product Documentation

Configure Unsubscribe Footers in Marketo Sales Insight - Marketo Docs - Product Documentation​ - but this doc seems to confirm my suspicions since Outlook isn't sending via Marketo's SMTP or system.

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